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Now recruiting Customer Happiness Officer!

A few words about us…

 LINK group has gathered over 17 years of international experience and currently is one of the leading companies in the educational services industry, being present in Romania for more than 5 years. We are committed to train students throughout the country and abroad, helping them acquire Business and IT skills and thus fulfilling their professional ambitions.

We are looking for…

·         - A current student or fresh graduate from a university study program;

·        -  A person with good creativity, communication and problem solving skills;

·         - Someone who has previously worked in projects / internships / jobs involving customer care;

·         - An intermediate English language speaker.


You will…

·         - Act as first point of contact for all student inquiries;

·       -   Protectively initiate communication with students in order to evaluate and improve the quality of service we provide;

·         - Manage email, phone and correspondence with students, as well as registering all actions taken;

·         - Offer information to students about fully using the educational resources they have access to (platform, library, CD releases etc.);

            - Inform students on all upcoming events (both in and outside LINK group), such as seminars, job fairs or conferences specific to the students' interests;

·         - Maintain contact with all departments in order to escalate any issues towards responsible parties;

            - Identify and suggest means of improvement based on customer feedback.


The position is available…

·         - Full-time (8 hours/day during the week and every second Saturday), at either one of our branches in Romania (Bucharest OR Timişoara) and the two-week training will be provided by our colleagues in Belgrade.


In order to apply...

 -  Send us your resume in English to the e-mail address hr@link.co.rs, mentioning the position Proactive Customer Service Support in the subject line.

EVENIMENTE